ROZE BOUTIQUES REFUND POLICY

YOUR RETURN POLICY

  • Items must be returned within 14 days of the date shown on the dispatch/purchase note
  • Items must be unworn and unwashed
  • Swimwear and under ware cannot be returned for hygiene reasons
  • Items MUST have ALL tags in place

For UK and ROI customers, you can return unsuitable items within 14 days of the dispatch note. European customers have 14 days from receipt of your parcel. Please return in original packaging

We aim to process your return ASAP, however, on occasion it may take up to 21 days for your refund to be processed once we have received your item/s

You will be notified by our online team by email once we are in receipt of your item/s. Please note, refunds can take 3-5 working days depending on your card issuer.

HOW TO RETURN AN ITEM

For purchases online

  • Re-pack the item in the sealed bag ensuring labels and tags are still attached
  • Please attach the returns address label ( Attached with your invoice sheet ) PLEASE NOTE, the label is NOT prepaid simply an address label
  • If you have lost the returns label post to our shop at:

ROZE Boutiques, 3 London Road, Stockton Heath, Cheshire. WA4 6SG

Return the package to us by using post office over the counter and obtain a proof postage certificate. Keep this safe as you will need this as your proof of return.

Typically, for items within the UK and less than 1.5Kg in weight the cost is approximately £3. As we are a small independent family run Company we do not offer a free returns service.

IN STORE

Exchanges can be made in our store at 3 London Road, Stockton Heath. Warrington. Refunds will be by way of a Roze Boutiques Credit slip valid for 3 months from the date of exchange.

In the unlikely event you purchase a defective item and would like a refund please send us an email or contact us using the contact page on our website

We are sure that you will love your purchase/s from ROZE.

Amongst the many High street and on-line Boutiques out there and around the world, the competition is high! We aim to achieve a uniqueness in what ROZE has to offer by providing a personal touch and quality garments at a very affordable price. Allow us to show you that our experience over many years of being not only a consumer but who are very passionate about style, service, customer care and satisfaction.

We believe that what your hard-earned money can buy we can provide. The satisfaction of Looking good and feeling great. Having spent almost a year sourcing the finest wholesalers in Paris, Rome and major cities across Europe to bring to you high quality workmanship, the best materials and our skills of negotiation allowing us to deliver a range of incredible clothing at a price we share with you. To showcase to you, our valued customers that our principles, values,  integrity and beliefs are as honourable as they are to us and our team at Roze Boutiques

Nadia and Steve

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